HTML templates with {{module.field}} tokens — sent via your configured SMTP.
Messaging plugin
Communication Management
Notify customers and partners when CRM records change: configure email HTML templates, register SMS and WhatsApp templates with Kaleyra, fire multi-channel Communication Events on module saves, and integrate external systems via Incoming and Outgoing Webhooks on your tenant subdomain.
- Email templates with record tokens
- SMS and WhatsApp via Kaleyra vendor settings
- Communication Events on insert/update with flexible field triggers
- Incoming Webhook receiver on tenant CRM host
- Outgoing Webhook dispatcher linked to events
- All sends logged in Settings → Log → API log
SMS & WhatsApp
Kaleyra vendor settings, template registration, and delivery logging.
Communication Events
Fire one, two, or all three channels when a module field matches on insert or update.
Webhooks
Incoming POST on {domain}.webhook.{host}/webhook/in/{token}; partner API on {domain}.api.{host}/apicall/*.